Last updated: [DATE]

At Si. Cipele (“we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit https://www.sicipele.com, make a purchase from us, contact us, subscribe to our marketing communications, or otherwise interact with our business.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal information we collect

Depending on how you interact with us, we may collect personal information including:

• your name;
• email address;
• telephone number;
• billing and shipping addresses;
• order and purchase information;
• payment and transaction information;
• account information, if you create an account;
• communications you send to us, including customer service enquiries, returns and feedback;
• marketing preferences;
• information about your device, browser and internet connection, including your IP address; and
• information about how you use and interact with our website.

We generally do not directly store your complete credit or debit card details. Payments are processed through Shopify and/or the payment providers made available through our store.

2. How we collect your information

We may collect personal information when you:

• browse or use our website;
• place an order;
• create an account;
• subscribe to our email or SMS marketing;
• participate in a promotion, giveaway or survey;
• contact us or request customer support;
• request a return, refund or exchange; or
• otherwise provide information directly to us.

We may also receive information automatically through cookies and similar technologies or from service providers that help us operate our store.

3. How we use your information

We may use your personal information to:

• process and fulfil your orders;
• arrange delivery of your purchases;
• process payments, returns, refunds and exchanges;
• communicate with you about your orders;
• provide customer service;
• maintain and improve our website and customer experience;
• detect or prevent fraud, misuse and security incidents;
• maintain business and transaction records;
• comply with applicable legal and regulatory requirements;
• send marketing communications where permitted by law or where you have consented; and
• measure and improve the effectiveness of our marketing and advertising.

We aim to collect and use only the personal information reasonably necessary for our business activities.

4. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that enables us to sell our products and services to you. As part of providing these services, Shopify may process information relating to you, your device and your transactions.

Information processed through Shopify may be stored or processed in countries outside Australia.

For more information about how Shopify handles personal information, please refer to Shopify's privacy information available on its website.

5. Payments

Payments made through our website are processed by the payment providers available through our Shopify store, which may include Shopify Payments and other third-party payment services.

These providers may collect and process payment information in accordance with their own privacy policies and legal obligations.

We generally receive transaction information necessary to process and manage your order rather than your complete payment card details.

6. Cookies and similar technologies

Our website may use cookies, pixels and similar technologies to operate the website, remember your preferences, understand how visitors use our store, improve our services, measure advertising performance and provide relevant marketing.

Depending on the services and apps enabled on our store, these technologies may be provided by Shopify or other analytics, advertising and marketing providers.

You can manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website.

Disabling certain cookies may affect the functionality of some parts of our website.

7. Marketing communications

If you subscribe to our marketing communications, we may use your contact details to send you information about new products, promotions, sales and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

For SMS marketing, you can follow the unsubscribe instructions contained in the relevant message.

Unsubscribing from marketing communications will not prevent us from sending communications that are necessary to process or manage an order you have placed with us.

8. Sharing your personal information

We may disclose personal information to third parties that help us operate our business, including:

• Shopify;
• payment processors;
• delivery, courier and fulfilment providers;
• email and SMS marketing providers;
• website hosting and technology providers;
• analytics and advertising providers;
• customer service providers;
• accountants, professional advisers and other business service providers; and
• government authorities, regulators or law enforcement where required or permitted by law.

We do not sell your personal information in the ordinary meaning of selling customer contact details for money.

Some advertising and analytics technologies may involve sharing information with third-party platforms for advertising, measurement or personalisation purposes. The exact services used by our store may change from time to time.

9. Overseas disclosure and processing

Some of our service providers, including Shopify and providers of apps, payment processing, analytics, marketing, hosting and other technology services, may operate or store information outside Australia.

As a result, personal information may be disclosed to or processed in countries outside Australia.

Where practicable, the countries in which recipients of your personal information are likely to be located include [LIST COUNTRIES IF KNOWN, OR REVIEW YOUR SHOPIFY/APPS AND INSERT THEM HERE].

We take reasonable steps appropriate to our circumstances when selecting and using service providers that handle personal information.

10. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We use Shopify and other third-party providers to operate our online store and rely on their security systems as part of protecting customer information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Retention of information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes, preventing fraud and meeting our legal obligations.

When personal information is no longer required, we may delete, destroy or de-identify it where appropriate and subject to applicable legal requirements.

12. Access and correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Please contact us using the details below.

We may need to verify your identity before processing a request and may refuse or limit a request where permitted by applicable law.

13. Privacy complaints

If you have a question or complaint about how we handle your personal information, please contact us using the details below.

We will review your enquiry or complaint and aim to respond within a reasonable period.

If the Privacy Act applies to our business and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

14. Third-party websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

15. Children's privacy

Our website and products are not intended to collect personal information directly from children without appropriate authorisation.

If you believe a child has provided us with personal information without appropriate consent, please contact us so that we can review the circumstances and take appropriate action.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, practices or legal obligations.

The latest version will be published on our website and the “Last updated” date at the top of this policy will be revised accordingly.

17. Contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:

Si. Cipele
Email: [CONTACT EMAIL]
Address: [BUSINESS OR POSTAL ADDRESS]
Australia