Shipping & returns

Shipping & Returns

Last updated: [DATE]

Thank you for shopping with [STORE NAME]. We want you to love your purchase and have made our shipping and returns process as simple as possible.

Shipping

Australia

We currently ship Australia-wide.

Orders are generally processed and dispatched within [1–2 business days] after your order has been confirmed.

Our shipping options are:

Standard Shipping
[SHIPPING PRICE, e.g. $9.95]
Estimated delivery: [3–7 business days]

Express Shipping
[SHIPPING PRICE, e.g. $14.95]
Estimated delivery: [1–3 business days]

Free Shipping
We offer free standard shipping on Australian orders over [$150].

Delivery times are estimates only and may vary depending on your location, the carrier, public holidays and circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Processing Times

Orders are processed during business days, excluding weekends and public holidays.

During sales, collection launches, promotional periods and holiday periods, processing times may be longer than usual.

Incorrect Shipping Details

Please ensure your shipping address is complete and correct before placing your order.

If you notice an error after placing your order, contact us at [EMAIL ADDRESS] as soon as possible. We will try to update your details before dispatch, but we cannot guarantee changes can be made once an order has entered the fulfilment process.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Lost or Delayed Parcels

Once your order has been dispatched, delivery is handled by the relevant shipping carrier.

If your tracking information shows an unusual delay or you believe your parcel has been lost, please contact us at [EMAIL ADDRESS] and we will assist you in investigating the delivery with the carrier.

We are not responsible for delays caused by circumstances outside our reasonable control, but this does not affect any rights you may have under Australian Consumer Law.

International Shipping

[CHOOSE ONE:]

Option A – Australia only:
At this time, we only ship within Australia.

Option B – International shipping:
We ship to selected international destinations. Available shipping options, costs and estimated delivery times will be displayed at checkout.

International customers are responsible for any customs duties, import taxes or other charges imposed by the destination country unless otherwise stated at checkout.

Returns

We hope you love your [STORE NAME] purchase. However, if something isn't quite right, eligible items may be returned in accordance with the conditions below.

Change-of-Mind Returns

We accept eligible change-of-mind returns requested within [14 DAYS] of receiving your order.

To be eligible for a change-of-mind return, the item must:

  • be unworn, unused and unwashed;
  • be in its original condition;
  • have all original tags attached;
  • be free from marks, makeup, fake tan, perfume, deodorant, pet hair or other signs of wear; and
  • meet the return conditions outlined in this policy.

Items that do not meet these conditions may not be accepted for a change-of-mind return.

Refunds, Store Credit or Exchanges

For approved change-of-mind returns, we offer [CHOOSE: refund to original payment method / store credit / exchange].

Original shipping charges are generally not refundable for change-of-mind returns.

If you choose an exchange, this is subject to stock availability. If your requested replacement item is unavailable, we will [issue store credit / provide a refund].

Nothing in this section limits your rights under Australian Consumer Law.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of returning the item to us unless otherwise stated.

We recommend using a tracked postal service, as we cannot process a return until it has been received.

Where an item is faulty, damaged, incorrectly described or otherwise covered by your rights under Australian Consumer Law, we will handle reasonable return costs as required by law.

How to Make a Return

To request a return:

  1. Email [EMAIL ADDRESS] within [14 DAYS] of receiving your order.
  2. Include your order number and the item or items you would like to return.
  3. We will provide return instructions if your item is eligible.
  4. Package your item securely and return it to the address provided.

Please do not send a return without following our return instructions.

Processing Your Return

Once we receive your return, we will inspect the item to confirm that it meets our return conditions.

Approved returns are generally processed within [3–5 business days] of receipt.

If a refund is approved, it will be issued to your original payment method unless otherwise agreed. Your bank or payment provider may take additional time to process the refund.

Items Not Eligible for Change-of-Mind Returns

Unless required by Australian Consumer Law, we do not accept change-of-mind returns for:

  • underwear and intimate garments;
  • earrings or other pierced jewellery;
  • swimwear where the hygiene seal has been removed or damaged;
  • items marked as final sale;
  • gift cards;
  • items that have been worn, washed, altered or damaged after delivery; or
  • items without their original tags attached.

This exclusion does not apply where an item is faulty or where you otherwise have a remedy under Australian Consumer Law.

Sale Items

[CHOOSE YOUR POLICY:]

Option A: Sale items may be returned in accordance with our standard change-of-mind return policy unless they are specifically marked as “Final Sale”.

Option B: Sale items are final sale and cannot be returned for change of mind.

This does not affect your rights in relation to faulty products or other rights you may have under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if you believe an item is faulty, damaged, incorrectly described or if you received the wrong item.

Please email [EMAIL ADDRESS] with your order number, a description of the issue and, where appropriate, photographs showing the problem.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Australian Consumer Law

Our returns policy operates in addition to your rights under the Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law. Depending on the circumstances, if a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.

Nothing in this Shipping & Returns Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified.

Contact Us

If you have any questions about shipping, returns or your order, please contact:

[STORE NAME]
Email: [EMAIL ADDRESS]
Website: [WEBSITE]
Australia